Shipping & Returns
We know you want your package ASAP, so we work hard to get your custom-made order completed and shipped the same business day. However, in rare instances, please allow up to 48 hours for shipment confirmation. We strongly advise all customers to use Canada Post for deliveries in Canada.
Expected Processing Timelines: Products ship out within 48 hours from a business day purchase date. Shipments will generally arrive in 5 or 14 business days using standard shipping.
For International orders, additional charges may apply.
Please note that you are responsible for any and all foreign Customs Charges and/or Duties.
We are unable to undervalue shipments for Customs purposes.
All prices on our website are in CAD Dollars.
Flat rate shipping is $5.99 for orders under the free shipping promotion limit.
To make other shipping arrangements, please email us.
ReturnsALL SALES SHOULD BE CONSIDERED FINAL.
Returns will only be accepted under the following conditions:
If the product is defective on arrival, return the package to us for replacement. If you cannot return the product, there can be no replacement made.
Please note: You must contact us for a Return Authorization Code BEFORE you return the package. We will not accept packages without authorization.
You must return the package with all contents and enclosures that shipped with the product. You must return it in the protective box or other similar shipping carton as used to ship originally.
Incomplete products are subject to restocking fees of from 10% to 50%. In cases of major damage or abuse, the product may be refused.
