FAQ

UNDER NO CIRCUMSTANCE WILL WE CALL OR REQUEST ADDITIONAL PAYMENT AFTER YOUR PURCHASE HAS BEEN ALREADY PLACED.

Where are you located?
Hamilton, Ontario, Canada

Where are your products made?
Hamilton, Ontario, Canada & our material is manufactured in U.S.A

Do you ship worldwide?
- Yes we do :)

Can I pickup locally?
- No sorry, we are currently mail order only. NO EXCEPTIONS

Can I call you and place a custom order?
- No sorry, We do not process any phone orders or return calls. please email us.

Do you accept email money transfers?
- Yes we manually process orders that prefer to pay by email money transfer.

How do I install decals?
- Please read the decal install instructions here.

What kind of decal do I receive?
We create die cut stickers that are cut straight through the vinyl, leaving no backgrounds to fit the exact shape of your design. View our gallery

Is this a window cling or an adhesive decal?
Our decals use long term adhesive that last up to 4-5 years if properly applied.

How are your decals sized?
- We measure the inches from the longest side.
Here is an example of a decal sized for 11 inches

Do you do custom decals?
- Yes we do custom decals and provide custom sizes.

Do you have a minimum order quantity ?
- No we do not.

What type of vinyl do you use?
- We use Oracle 651.

Can I place your decals outside?
- Yes our decals are made to last for up to 4 years outdoors.

Is the colour the same on both sides front and back?
- Yes our decals are a single solid colour on both the front and back.

Do the decals last in the sun?
- Yes our decals are made to last.

Can these be placed on drywall?
- Yes.

The design i want only faces the right can you make one that faces left?
- Yes just put into the order notes that you would like one facing right and one facing left.

How do I choose my decals vinyl colour?
- Select a colour from the swatch selection boxes.

Can I see the vinyl colours before I purchase?
- Please see our vinyl colours available here.

Do you have white reflective vinyl?
- Yes we have white reflective vinyl, you have to place a custom order for specific designs.

My order is taking a long time, what gives?
- All orders are custom made to order, meaning when you place an order it is then put in queue to be cut and shipped out. Sometimes there is a large queue but we aim to ship out within a day after an order is placed. Sorry

I sent an email and I got no response, huh?
- We always reply to emails and chats in a timely manner, please check your junk/spam folder.

What type of shipping method do you use?
- We use Canada Post Regular Mail Stamps.

Do you provide a tracking number?
- Unfortunately there is no way to track mail when postage stamps are being used.

Can I use your decals on my car?
- Yes you can use your decals outside or inside, preferably on a flat surface.

I want to place a decal on the inside of my car facing out, can you do that?
- Yes just make sure you add any order notes with specifics and we will follow them.

I put the wrong address and the order has been marked as shipped, can you update my address?
- No unfortunately once an order has been marked as shipped we are not able to re-route mail.

I made a mistake with the address, can I get a refund?
- No, we do not give refunds for mistakes made entering a wrong address.

I made a mistake applying the decal, can I get another one?
- No, We do not offer replacements for instances involving user errors during the application of vinyl decals.

I made a mistake with the colour, can I get a correction?
- If we have not shipped your order we are able to cut the correct colour.
If an order has already been shipped we are not able to provide a correction.

If you have anymore questions please contact us.